Service & Support-AG旗舰厅官方网站—数字化解决方案提供商

Customer-oriented service management

Consolidate and enhance the cooperative relationship with customers, accurately grasp and quickly respond to customers' personalized needs, improve customer loyalty, improve operational efficiency and profit income. Make a commitment to products and services to the society, facilitate customer supervision and complaints, and shape a good social image of the enterprise.

Self-reporting

Customers can report repairs by scanning the code on wechat.
- (1) Query service progress.
- (2) Submit service evaluation.
- (3) Check the past repair records:
High-Efficiency Response

7*24 hour rapid response.
- (1) Provide 7*24 hour door-to-door service.
- (2) Respond to customers within 1 hour after receiving service events
- (3) Complete work orders within the time range required by customers.
Service monitoring

Implement monitoring service dynamics.
- (1) Monitor the location trajectory of engineers at any time to confirm whether the required service locations are reached
- (2) Select the nearest engineer to provide quick door-to-door service according to the service locat
- (3) The work order uses watermark photos to provide real feedback on the processing results
Customer management

Provide service data and operation and maintenance reports in time.
- (1) Pay attention to customer feedback and timely return visits.
- (2) Find abnormal data, investigate deeply, and correct the problems in time.
- (3) Analyze work order data and provide customers with operation and maintenance reports supported by data.